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General Terms and Conditions for End Customers

General buyer information for distance sales and electronic commerce including terms and conditions for end customers

MV Motorrad-Technik GmbH – 

  1. Scope of the Contract
  2. Contracting Parties
  3. Customer Service Hours
  4. Conclusion of the Contract
  5. Prices and Shipping Costs
  6. Payment Methods
  7. Delivery Conditions
  8. Transport Damage
  9. Storage of the Contract text
  10. Warranty / guarantee
  11. Liability
  12. Final Clause

1. Scope of contract
These general terms and conditions apply to all contracts between us and our customers in the online shop, unless otherwise agreed or mandatory by law.

The general terms and conditions apply exclusively. Conflicting conditions of the buyer are not recognized by us.

2. Contracting parties
The purchase contract is concluded with MV Motorrad-Technik GmbH, represented by the managing director Monika Verholen, Energiestraße 3, 41751 Viersen.

3. Customer service hours
You can contact our customer service for complaints, complaints, questions and comments:

Monday through Thursday, 8:00h to 12:00h and 13:00h to 19:00h and Friday from 8:00h to 15:00h Saturday is closed

Telephone: +49 (0)2162 32 5 64
Telefax: +49 (0)2162 34 5 82



4. Conclusion of the contract
The product in the online shop are an invitation to submit a purchase offer. Individual products can be placed into the shopping cart by clicking the button "shopping cart" and removed by the deletion function, if necessary. Input errors can be corrected at any time before completing the ordering process using the usual keyboard and mouse functions. Input errors can be detected before final submission of the offer by checking the summary order summary and corrected after pressing the "Back" button on the previous page.

By entering the personal data and clicking the button "buy now" in the final step of the order process, a binding order of the goods contained in the shopping cart is given.

The confirmation of the receipt of the order immediately takes place after their sending by email. This does not represent an acceptance of the contract. The acceptance of the contract takes place rather by sending an order confirmation by email or by delivery of the goods within five days. If you do not receive the order confirmation or goods delivery within five days, you are no longer bound to your order.

5. Prices and Shipping Costs
The prices indicated on the product pages are final prices. They include VAT and other price components.

The shipping costs are to be paid separately by you. The exact amount of the resulting costs are displayed in the order process and can be read under the link Shipping Costin the table of shipping costs.

For deliveries outside the EU additional customs duties and taxes may apply. For details, please refer to:

Detailed information on import VAT can be found at:

For information about import regulations in Switzerland, see: 


6. Payment Methods
You have the following payment options:

  • Bank Transfer
  • PayPal
  • Direct Debit
  • Kreditkarte
  • Cash on Delivery
  • Amazon Payment 

For the payment methods transfer, bank transfer, PayPal the payment is due immediately after conclusion of the contract. After receipt of the purchase price the delivery of the articles to the customer takes place.

As far as you pay via PayPal by credit card or direct debit, your account will be charged after conclusion of the contract.

Payment by Cash on delivery will incur an additional fee of EUR 21,20 for countries outside Germany. This is due upon delivery of the purchased item to you or a person authorized to pay and to be paid together with the purchase price to the shipping company.

In case of payment via Amazon Payment, your payment data deposited with will be used without you having to enter them again. Your account will be charged after the contract has been concluded. A transfer of the payment data from to us does not take place.


7. Delivery, delivery conditions
Delivery will be made on the way to the delivery address specified by you.

The delivery time, please refer to the information in the respective product.


8. Transport damages
If you receive an item that has an obvious transport damage, please immediately report it to the tansporting company and in addition inform us. Should you fail to do so, it will not have any consequences for your statutory warranty rights, this only serves to facilitate the enforcement of any claims against the carrier.


9. Storage of Contract Text
We store the order data and the contract text. For security reasons, at conclusion of the order the contract text is no longer accessible via the Internet. The print function of your browser gives you the option to save the text yourself. The terms and conditions can be viewed at any time on this page. After completing the order, the order data and the terms and conditions, including the revocation policy and the revocation form will be sent to you via email.


10. Warranty / Guarantee
The warranty is subject to legal regulations.
We do not give our own warranty for our products. Regularly, the manufacturers provide warranties on their products, which are usually valid for 24 months. The details can be found in the warranty conditions of the manufacturer, which are attached to the goods delivery. Your warranty rights to us are not limited by this. Therefore, you can use us in case of defects of the thing regardless of the use of the manufacturer's warranty under the statutory warranty provisions at any time.

For used goods, the warranty period is one year from delivery of the goods. The shortened warranty period does not apply to damages resulting from injury to life, limb or health culpably caused by us or other damages based on an intentional or grossly negligent breach of duty.


11. Liability
We are fully liable for damages resulting from injury to life, body and / or health. Furthermore, we are liable in case of intent or gross negligence in case of fraudulent concealment of a defect or in all other legally regulated cases.

In the event of a breach of a material contractual obligation, the liability for slight negligence is limited to the foreseeable, contract-typical damage. (A contractual obligation is essential if it results in such a significant disadvantage for the party concerned that it essentially escapes what it should have expected under the contract.)

In the case of breach of insignificant contractual obligations, liability is limited to intent and gross negligence.


12. Final Clause
The law of the Federal Republic of Germany is valid. The regulations on the UN sales law do not apply. This choice of law applies only applies to consumers  insofar, as it does not deprive you of any more favorable provisions of the law of the state in which they have their habitual residence. The contract language is German.

Should a provision of these General Terms and Conditions be ineffective, the contract remains otherwise valid. In place of the ineffective provision, the relevant statutory provisions apply.

As of: July 2018